Terms & Conditions, including Privacy

Processing & Shipping Time 
All items that are listed are in stock will be sent to you within 2 business days. This does not apply to custom, made to order items.  If we are on vacation, it will be noted on our website and your purchase will be processed within 2 business days upon our return. 

Shipping

April B Jewelry ships via the US Postal Service.  We recommend that you include tracking when selecting your postage option so that your purchase is tracked every step of the way from our studio to your hands.  Our jewelry is placed inside a cotton filled seafoam color gift box and wrapped with a coordinating ribbon. It is then placed inside a bright teal poly bubble mailer for secure transit. If you need it sooner than the 2-3 days it takes via first class for US domestic, you will need to pay for the added costs of priority or overnight shipping. We are responsible to get your purchase out in the mail as described and the customer needs to ensure that the package will be delivered to a safe location. We cannot be held responsible for delays by the post office or for stolen items.

Customs and import taxes
International buyers are responsible for any customs and import taxes that may apply. April B Jewelry is not responsible for delays due to customs.
Photos

We do our best to represent our jewelry as accurately as possible.  Monitors will display differently. We will do our best to describe the color accurately. If you have any questions about the colors, please email us at april@aprilbjewelry.com. 

Returns and Exchanges

At April B Jewelry we want all of our customers to be satisfied with their purchases. We accept returns within 7 days of delivery provided the item is in new, undamaged condition and is resalable.  

To return or exchange an item, please send an email to april@aprilbjewelry.com with Return in the subject line within seven days of receipt of the item. Include the reason for wanting to return the item. If the return is accepted, the customer is responsible for all return postage costs. Tracking should be included in the return postage. Once the return is received and accepted, a refund will be issued for the purchase price only that was paid by the customer. 

An item may be exchanged. If you are not happy with the item and want a different color or size, you must notify us within 48 hours of receiving the item. The item must be in unworn and resalable condition. Please send an email to: april@aprilbjewelry.com with Exchange Request in the subject line  within seven days of receipt of the item with an explanation of why you want to exchange the item. If the exchange request is accepted, the customer will return the item by US mail with tracking within five days. The customer pays the postage for the return and for us to send the exchanged item.  Exchanges must be for the same amount. If the exchange is higher, the customer will need to return the item and purchase a new one at that higher cost. If it is lower, April B Jewelry will refund the difference of the original purchase price and the new price.

Once the item is received, and the return postage has been paid, the exchange will be mailed out within 1-2 business days. Should the exchange have a higher price than the original purchase, the customer will need to pay the difference before the exchange is provided.

Only one exchange may be requested per purchase. All returns and exchanges must be done in the item's original condition. Custom orders are not returnable or exchangeable.

Returns and exchanges are not accepted on custom orders.

Exception to the Return Policy
There may be unfortunate instances where the item may have a defect. A clasp may break or a bead might break. In the first 60 days of ownership, should the unthinkable happen, please send a photo of the damaged item to april@aprilbjewelry.com with Item Defect in the subject line. We ask that you include a picture of them item so we can see what the problem is. April B will get back to you within 48 hours and let you know how to proceed.
Custom Orders

April B Jewelry accepts custom requests.  Custom work is an individualized process. Your request begins with an email to april@aprilbjewelry.com. Please provide as much information as possible - color, size, preferred stones, etc. We do not copy another artist's work, however you may send us photographs of the style you are seeking for a reference. We will let you know whether your request is possible and how long it is expected to take. Times will vary depending on whether the items we need to use are in stock.  We will communicate with you during the request phase to ensure that we understand what it is you want and whether we can fulfill the request. This communication will be done via e-mail. Once we have determined we can fill the request, an invoice will be prepared and a required non-refundable deposit of 50% of the quoted price will be issued. Once the deposit is received, we will begin the preparation of your order which may include purchasing beads or other findings for this order. We will notify you when we have begun creating the piece and will send you photographs of it for approval prior to its completion.  If changes are requested, additional charges may be added depending on the request due to the type of change.  Once you approve the item, a final payment in full plus shipping is required. Once payment is received, we will send your item to you. Custom orders may not be exchanged nor returned. If the item arrives damaged, you must notify us within 48 hours of delivery and provide photos of the damage.

COVID
Like all of you, we have made changes to our lives due to COVID. Personally, I have severely limited going out and only when absolutely necessary, and have also made major changes in letting people into our home and studio. I advocate and wear a mask whenever I am out and when someone comes to the door. As soon as I am able, I will take the vaccine to help remain healthy and safe.
Privacy

We value your privacy. We do not share any of your personal information including name, address, telephone number, credit card, email or any other identifying information with any other businesses or third parties. We do not sell your personal information to any third party. 

When you purchase an item from us, we will ask you to join our email list so that we can share special events, offers, sales or new items with you. If you agree, we will add your name and email to the list. You may opt out at any time by emailing us at april@aprilbjewelry.com to let us know or check the unsubscribe box.

We will maintain your information for 12 months. If you do not purchase any additional items within the 12 month period, your information will be deleted.

For EU customers, our business address and contact is: April Brown, April B Collection, 77 Montrose Street, Hartford, CT 06106-3909, USA. Phone: 860-997-7924. Email: april@aprilbjewelry.com.

Date Updated: 12/22/2020