Terms & Conditions, including Privacy
April B Jewelry ships via the US Postal Service. We recommend that you include tracking when selecting your postage option so that your purchase is tracked every step of the way from our studio to your hands. Our jewelry is placed inside a cotton filled seafoam color gift box and wrapped with a coordinating ribbon. It is then placed inside a bright teal poly bubble mailer for secure transit. If you need it sooner than the 2-3 days it takes via first class for US domestic, you will need to pay for the added costs of priority or overnight shipping. We are responsible to get your purchase out in the mail as described and the customer needs to ensure that the package will be delivered to a safe location. We cannot be held responsible for delays by the post office or for stolen items.
We do our best to represent our jewelry as accurately as possible. Monitors will display differently. We will do our best to describe the color accurately. If you have any questions about the colors, please email us at firstname.lastname@example.org.
At April B Jewelry we want all of our customers to be satisfied with their purchases. We accept returns within 7 days of delivery provided the item is in new, undamaged condition and is resalable.
To return or exchange an item, please send an email to email@example.com with Return in the subject line within seven days of receipt of the item. Include the reason for wanting to return the item. If the return is accepted, the customer is responsible for all return postage costs. Tracking should be included in the return postage. Once the return is received and accepted, a refund will be issued for the purchase price only that was paid by the customer.
An item may be exchanged. If you are not happy with the item and want a different color or size, you must notify us within 48 hours of receiving the item. The item must be in unworn and resalable condition. Please send an email to: firstname.lastname@example.org with Exchange Request in the subject line within seven days of receipt of the item with an explanation of why you want to exchange the item. If the exchange request is accepted, the customer will return the item by US mail with tracking within five days. The customer pays the postage for the return and for us to send the exchanged item. Exchanges must be for the same amount. If the exchange is higher, the customer will need to return the item and purchase a new one at that higher cost. If it is lower, April B Jewelry will refund the difference of the original purchase price and the new price.
Once the item is received, and the return postage has been paid, the exchange will be mailed out within 1-2 business days. Should the exchange have a higher price than the original purchase, the customer will need to pay the difference before the exchange is provided.
Only one exchange may be requested per purchase. All returns and exchanges must be done in the item's original condition. Custom orders are not returnable or exchangeable.
Returns and exchanges are not accepted on custom orders.
April B Jewelry accepts custom requests. Custom work is an individualized process. Your request begins with an email to email@example.com. Please provide as much information as possible - color, size, preferred stones, etc. We do not copy another artist's work, however you may send us photographs of the style you are seeking for a reference. We will let you know whether your request is possible and how long it is expected to take. Times will vary depending on whether the items we need to use are in stock. We will communicate with you during the request phase to ensure that we understand what it is you want and whether we can fulfill the request. This communication will be done via e-mail. Once we have determined we can fill the request, an invoice will be prepared and a required non-refundable deposit of 50% of the quoted price will be issued. Once the deposit is received, we will begin the preparation of your order which may include purchasing beads or other findings for this order. We will notify you when we have begun creating the piece and will send you photographs of it for approval prior to its completion. If changes are requested, additional charges may be added depending on the request due to the type of change. Once you approve the item, a final payment in full plus shipping is required. Once payment is received, we will send your item to you. Custom orders may not be exchanged nor returned. If the item arrives damaged, you must notify us within 48 hours of delivery and provide photos of the damage.
We value your privacy. We do not share any of your personal information including name, address, telephone number, credit card, email or any other identifying information with any other businesses or third parties. We do not sell your personal information to any third party.
When you purchase an item from us, we will ask you to join our email list so that we can share special events, offers, sales or new items with you. If you agree, we will add your name and email to the list. You may opt out at any time by emailing us at firstname.lastname@example.org to let us know or check the unsubscribe box.
We will maintain your information for 12 months. If you do not purchase any additional items within the 12 month period, your information will be deleted.
For EU customers, our business address and contact is: April Brown, April B Collection, 77 Montrose Street, Hartford, CT 06106-3909, USA. Phone: 860-997-7924. Email: email@example.com.
Date Updated: 12/22/2020